Privacy Policy

At Suvastraya, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect your information when you visit or shop through our website.

By using the Suvastraya website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, place an order, create an account, contact us, or otherwise interact with Suvastraya, we may collect information such as:

• Name

• Email address

• Phone number

• Billing and shipping address

• Order and transaction details

• Information you provide when contacting customer support

• Information voluntarily provided through forms, reviews or other website interactions

We may also automatically receive certain technical information when you visit our website, such as your browser type, device information, IP address, and information about how you interact with our website.

2. How We Use Your Information

We may use the information we collect to:

• Process and deliver your orders

• Confirm and communicate order details

• Provide customer support

• Process returns and exchanges

• Respond to enquiries and requests

• Improve our products, website and customer experience

• Send promotional or marketing communications where you have chosen to receive them

• Detect and prevent fraudulent or unauthorized activity

• Maintain the security and proper functioning of our website

• Comply with applicable legal and regulatory requirements

3. Payment Information

When you make a purchase, payment information may be processed by the payment service provider used by our website.

Suvastraya does not intentionally store your complete payment card details on its own systems.

Payment information is handled according to the applicable privacy policies and security practices of the payment service provider.

4. Cookies

Our website may use cookies and similar technologies to provide a better browsing experience, remember preferences, understand website usage, and improve our services.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers when required to operate our business, such as:

• Payment processing providers

• Shipping and delivery partners

• Website and technology service providers

• Customer support or communication services

• Other service providers necessary to fulfil your order or provide our services

We may also disclose information when required by law, legal process, or a valid governmental request.

6. Communications

If you provide your contact details while placing an order or contacting us, we may use them to communicate with you regarding your order, delivery, returns, exchanges, or customer support.

If you choose to receive promotional communications from us, you may unsubscribe from marketing emails or messages at any time.

7. Data Security

We take reasonable steps to protect the personal information we collect against unauthorized access, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Third-Party Websites

Our website may contain links to third-party websites, applications or services.

Suvastraya is not responsible for the privacy practices, content or security of third-party websites. We encourage you to review their respective privacy policies before providing them with personal information.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable requirements.

Any updated version will be posted on this page with the revised "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us