Return & Exchange Policy

At Suvastraya, we carefully inspect and pack every order before dispatch. We want you to receive your Laddu Gopal Ji poshak in perfect condition and have a smooth shopping experience with us.

Please read the following policy carefully before placing your order.

1. Return Window

Returns for damaged or wrong products must be requested within 48 hours of delivery.

We will not be able to accept return requests submitted after this period.

2. When Can You Request a Return?

Returns are accepted only in the following situations:

• You have received a damaged product.

• You have received a wrong product.

Returns are not accepted for change of mind or any other reason not covered under this policy.

3. Return Conditions

To be eligible for a return:

• The return request must be raised within 48 hours of delivery.

• The product must be unused and in its original condition.

• The product must not have been washed, worn, altered, repaired, or damaged after delivery.

• The product should be returned with its original packaging and tags, wherever applicable.

All returns are subject to inspection and approval by Suvastraya.

4. Damaged Product

If your product arrives damaged, please contact us within 48 hours of delivery.

For all damaged-product claims, a complete unboxing video is mandatory.

The unboxing video should clearly show:

• The package before opening.

• The shipping label/order details.

• The package being opened.

• The product and the damage clearly visible.

Please also provide clear photographs of the damaged product and packaging along with your order number.

Important: Damage claims submitted without a valid unboxing video may not be eligible for return or replacement.

5. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Clear photographs of the product received

• Any other information requested by our team

After verification, we will arrange the appropriate resolution.

6. Size Exchange

Size exchanges are allowed within 7 days of delivery, subject to availability of the requested size.

For a size exchange:

• The product must be unused and in its original condition.

• The exchange request must be made within 7 days of delivery.

• The requested size must be available.

• The product must not have been washed, worn, altered, or damaged.

If the requested size is unavailable, the exchange cannot be processed for that size.

7. Sale & Discounted Products

Sale and discounted products are not eligible for return or exchange.

Please check the product details and required size carefully before placing an order for a sale or discounted product.

8. Refunds

Once an eligible returned product is received and inspected, we will notify you regarding the status of your return.

If the return is approved, the refund will be provided through:

• The original payment method, or

• Store credit.

The applicable refund method will be communicated when the approved return is processed.

9. How to Request a Return or Exchange

To request a return or size exchange, please contact Suvastraya within the applicable timeframe.

For damaged or wrong products: contact us within 48 hours of delivery.

For size exchanges: contact us within 7 days of delivery.

Please provide:

• Order number

• Reason for the return or exchange

• Clear photographs of the product

• Complete unboxing video for damaged-product claims

Please do not send the product back without receiving return instructions from Suvastraya.

10. Important Note

All returns and exchanges are subject to verification and approval.

Products that do not meet the conditions stated in this policy may not be accepted for return or exchange.

For any questions regarding returns or exchanges, please contact us:

Suvastraya
Email: [Your Email Address]
WhatsApp: [Your WhatsApp Number]

Thank you for choosing Suvastraya.