Shipping & Delivery Policy

At Suvastraya, we carefully prepare and pack every order before dispatch to ensure your products reach you safely.

We currently offer shipping within India only.

1. Shipping Within India

We deliver Suvastraya orders across India through our trusted delivery partners.

Orders can be shipped to serviceable Indian PIN codes.

International shipping is currently not available.

2. Order Processing & Dispatch

Orders are generally processed and dispatched within [X–X working days] after the order is confirmed.

Once your order has been dispatched, you will receive the shipping and tracking details through your registered email address and/or phone number.

During festive periods, sales, or high-order-volume periods, dispatch may take longer than usual. If there is a significant delay in processing your order, we will make reasonable efforts to inform you.

3. Order Tracking

Once your order is shipped, you will receive the available tracking information.

You can use the tracking details provided to follow the progress of your shipment.

Please allow some time for the tracking information to become active after dispatch.

4. Delivery Time

After dispatch, delivery generally takes approximately [X–X working days], depending on your location and the courier service.

Delivery timelines are estimates and may vary due to:

• Courier delays

• Weather conditions

• Transportation disruptions

• Festivals and peak shopping periods

• Incorrect or incomplete address details

• Remote or difficult-to-service locations

• Other circumstances beyond our reasonable control

5. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

[Choose your actual policy here: Free shipping across India / Free shipping above ₹___ / Shipping charges calculated at checkout.]

6. Incorrect Address

Please make sure that your shipping address, PIN code and contact number are correct before placing your order.

Suvastraya will not be responsible for delivery delays or failed delivery caused by an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect address or repeated failed delivery attempts, any additional shipping cost for re-dispatch may be payable by the customer.

7. Delivery Attempts

Our courier partner may make multiple delivery attempts before returning the shipment to us.

Please ensure that someone is available to receive the order and that your phone number is reachable during the delivery period.

8. Delayed or Lost Shipments

Although we work with delivery partners to ensure timely delivery, courier delays can occasionally occur.

If your tracking information indicates an unusual delay, please contact us with your order number and tracking details, and we will assist you in following up with the courier.

9. Damaged Package on Delivery

If the outer package appears visibly damaged at the time of delivery, please take photographs or videos of the package before opening it.

For any product damage claim, please refer to our Return & Exchange Policy, including the requirement for a complete unboxing video for damaged-product claims.

10. Contact Us

If you have questions about your shipment or delivery, please contact us!