Terms & Conditions

Welcome to Suvastraya.

These Terms & Conditions govern your use of the Suvastraya website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms & Conditions.

1. Website Use

You agree to use the Suvastraya website only for lawful purposes.

You must not misuse the website, attempt to gain unauthorized access, interfere with its operation, or use our website or its content for any unlawful or unauthorized purpose.

2. Products & Product Information

We make every effort to display our products, photographs, colours, designs, sizes and descriptions as accurately as possible.

However, many Suvastraya products are handcrafted. Slight variations in colour, embroidery, threadwork, embellishments, patterns and finishing may occur from one piece to another.

Such variations are a natural characteristic of handcrafted products and are not considered defects.

Product colours may also appear slightly different depending on your screen, device, lighting and photography conditions.

3. Product Availability

All products are subject to availability.

Suvastraya reserves the right to:

• Change or discontinue products or designs.

• Limit the quantity of products available for purchase.

• Correct product information or pricing errors.

• Cancel an order if a product becomes unavailable or an error affects the order.

If we are unable to fulfil an order that has already been placed, we will contact you regarding the available options.

4. Orders

Please ensure that all information provided during checkout is accurate, including your:

• Name

• Phone number

• Email address

• Shipping address

• Product selection

• Size selection

Once an order has been placed, changes may not always be possible if the order has already been processed or dispatched.

Suvastraya reserves the right to cancel or refuse an order in circumstances including suspected fraudulent activity, product unavailability, pricing errors, or other circumstances that prevent us from fulfilling the order.

5. Pricing

Product prices displayed on our website may change from time to time without prior notice.

We make reasonable efforts to ensure that all prices and product information are accurate. If an obvious pricing or product information error occurs, Suvastraya reserves the right to correct it and, where necessary, contact the customer regarding the affected order.

6. Shipping & Delivery

Orders are shipped according to our Shipping Policy.

Delivery timelines are estimates and may vary due to courier delays, weather, transportation disruptions, incorrect address details, or circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact details.

For further information, please refer to our Shipping Policy.

7. Returns & Exchanges

Our Return & Exchange Policy applies to all eligible returns and exchanges.

Please refer to that policy for complete details regarding:

• Damaged products

• Wrong products

• The 48-hour return reporting period

• Mandatory unboxing videos for damage claims

• 7-day size exchanges, subject to availability

• Sale and discounted products

• Refunds and store credit

8. Missed or Failed Delivery

Customers are responsible for being available to receive their order and for providing accurate delivery information.

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or failure to receive the shipment, any re-shipping may be subject to applicable additional shipping charges.

The exact resolution will depend on the circumstances of the shipment.

9. Intellectual Property

All content on the Suvastraya website, including but not limited to:

• Suvastraya name and logo

• Product photographs

• Product descriptions

• Website content

• Graphics and designs

• Original creative material

belongs to Suvastraya or is used with appropriate permission.

No content from our website may be copied, reproduced, modified, published, distributed, sold, or commercially used without our prior written permission.

10. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

We reserve the right to modify, suspend or discontinue any part of the website or its services when necessary.

11. Limitation of Liability

Suvastraya shall not be responsible for delays or failure to fulfil an obligation where such delay or failure results from circumstances beyond our reasonable control, including natural events, transportation disruptions, technical failures, courier delays, or other unforeseen circumstances.

Nothing in these Terms & Conditions is intended to limit any rights or protections that cannot legally be excluded under applicable law.

12. Changes to These Terms

Suvastraya may update these Terms & Conditions from time to time.

Any changes will be posted on this page with an updated “Last Updated” date. We encourage customers to review this page periodically.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms & Conditions or your use of the Suvastraya website shall be subject to the applicable laws and legal processes of India.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us!